I’m going to start today’s blog post with an announcement.
If you are one of those people who thinks your income level/profession/education level/intelligence/or-any-other-unique-quality should buy you better perks/customer service/treatment/immunity-from-consequences…
You are a piece of shit.
Whew! I feel much better now.
For most of my adult life, I have worked in some type of service industry. I worked in retail while in college and again later to supplement my income from my full time job. I’ve worked the last eighteen years in a job that requires me to deal with the public and process and handle the needs of those customers. I would even argue that my years as a teacher were a lot like being in customer service, with the students and their parents being the “customer”.
So, believe me when I say, I’ve dealt with the public for the better part of the last twenty-eight years. This probably explains my hatred of the public in general, but I digress.
In all those years of dealing with the public, I can’t tell you how many times I’ve come across people who amaze me with their humility, generosity, open-mindedness, and patience.
And then there’s the rest of you twatwaffles.
You know who you are. You’re a doctor, so that means you can speak to me like I’m an imbecile and you don’t have time to give a recorded statement like everyone else who files the same kind of claim you just filed. In your opinion, I should believe you because you went to medical school for eleventy-billion years, or however long medical school is, even though this claim has nothing to do with medicine and I’m literally treating you like any other person who files this claim.
Get the fuck outta here with that. I’ve been going to the same medical doctor for almost twenty years now, and I don’t fucking trust him anymore because he told me my ungodly monthly periods were a result of “being over 40” instead of because of the softball sized fibroid tumor I was eventually diagnosed with by another doctor. If I don’t trust HIM, what makes you think I have to believe a word YOU say???
Did I mention I’m treating you like every other fucking person who files this claim????
Oh, you’re an attorney? Should I start freaking the fuck out now because you’ve used the word “forthwith” twenty-five times in a seven paragraph email? Heretofore, you may forthwith kiss my posterior and join the physician on the “I don’t give a fuck” bench.
Oh hello, Ms. I’m-Far-More-Intelligent-Than-You-Lowly-Cubicle-Dwellers. I really like how you reminded me of your PhD at least thirty times during our hour-long conversation. I especially appreciated when you reminded me that your PhD “was a helluva lot more than I probably have” and that you “will not be treated like an idiot” even though I literally sat with you for an hour, going line by line over a settlement while you clicked away on your calculator and you STILL think we applied your deductible twice.
Clearly, your PhD is not in Mathematics.
As a former coworker used to say, “I’m one thesis away from my PhD too. That and $0.10 will buy me a cup of coffee.”
Of course, he also used to say, “That’s about as useful as tits on a nun” and “Uncle Sam sent me on a paid vacation to Vietnam where I got to blow shit up” and “Never kick a fresh turd on a hot day”. So, maybe I shouldn’t be getting my sayings from him.
Anyway, Ms. PhD, you may take a seat with the attorney and the doctor.
Of course, my favorite self-entitled schmuck is the one who has a lot of money and very few manners. You know who you are.
You “deserve” special treatment because you have spent $X with our company. You “deserve” more consideration because you live in a gated community and drive a luxury car and live in a house with more bathrooms than people living in it. You “deserve” not to have the rules apply to you because the rules are only for chumps who don’t have a personal assistant handling their affairs for them.
You don’t “deserve” jack shit except the same common courtesy and level of customer service that I provide to everyone. I’m a customer too. You are not entitled to anything more than I get if we both bought the same product.
I will not kiss your ass. I will not bend over backwards. If you say “jump”, I’m not asking “how high?”
Instead, I’ll say, “Take your happy ass over to the loser’s bench with Dr. Superiority, Douchebag Attorney At Law and Ms. Not-a-math-major who I refuse to call “Dr” because she acts like a twat.
I’d also like to give a special shout-out to all you dumbass parents who ever meddled so much in my teaching that I could not teach nor discipline your children. You are one of the biggest reasons I came to hate the profession and quit. Honorable Mention also goes out to those Helicopter Moms who screamed at me because I determined their “precious” was indeed at fault in the auto accident.
No, it’s not because “Precious” is seventeen and I took the adult’s word over the minor. It’s because three witnesses saw “Precious” texting instead of braking at the red light and rear-ended a car, setting off a four car chain reaction. Now put your Parenting Panties on and punish the spoiled little shit before he kills somebody, you stupid Basic Bitch.
Look, I give everyone the same level of service and I don’t play favorites. I pride myself on being professional and courteous with everyone.
Just to make things simple for those of you whose brain power could not generate enough heat to make toast, I’m going to list all the phrases that will NOT impress me in any way:
I’m a doctor.
I’m a lawyer.
My brother/cousin/aunt/neighbor is a lawyer.
I’m calling a lawyer.
I’m a PhD.
I know the insurance commissioner.
I work with the insurance commissioner.
I knew the insurance commissioner in high school.
I’m a claims adjuster too.
I work in the agent’s office.
I’m friends with the agent.
I go to church with the agent.
I’m a Christian.
I’m a veteran.
I was honorably discharged.
I’ve never had an accident.
I’ve never been in an accident and there’s no way this is my fault.
I know your company’s reputation and I know you’re going to screw me, so prove me wrong.
I’ve been a customer for eleventy-billion-thousand years.
I’m taking my eleventy-billion-thousand policies somewhere else.
I’m calling the Gecko company.
I’m calling Flo.
I’m calling the company that has an Academy Award Winning actor as their spokesperson.
I’m calling the Mayhem guy.
I’m calling my agent.
And my personal favorite…
I‘m writing to the CEO of Satan’s Butthole and I’m having you fired. Your ass is mine!
And she did.
*SPOILER ALERT* I was not fired. I quit.
Twelve years later, but that’s beside the point.
Stay weird, my friends. Normal is boring!
M.L. James says
June 7, 2019 at 1:17 amKat,
Bravo! Aren’t you ever tempted to tell one of these SOB’s that you’re a writer and you’re going to let the world know just what an asshole he or she is? You have a lot more patience than I do. Excellent post! Now I can go to bed. Night, night! Mona
Kat says
June 7, 2019 at 8:53 amLOL. I can’t let all my secrets out! Patience comes with knowing there’s a paycheck at the end of the week!
Tamra MorningStar says
June 7, 2019 at 5:40 amI could not have said it better. Even if I could write as brilliantly, and with the wonderful snarky finesse that you write, I could not have done so.
Particularly, loved the sayings from former cowoker C. Lol. And the House meme. I think that goes on my list of things I’m going to say to all the dumb-ass, entitled, rude, arrogant twatwaffles on my last day at SB!!
Kat says
June 7, 2019 at 8:54 amC had the best sayings, even if they were not suitable for work! I can’t wait until you can say goodbye to Satan’s Butthole!
MamaTrek says
June 7, 2019 at 7:42 amThis kind of crap is why I can’t deal with the public. I did it from around age 16 (when I worked at an indoor playground owned by McDonald’s,) until age 28ish, when I became a SAHM. I have a hard enough time as it is not being bitchy to the asshole kids who come through my line on a daily basis at work in the cafeteria. They roll their eyes. They act like their shit don’t stink. They act like because I’m the one serving them, I’m an idiot of some kind. Ugh.
Kat says
June 7, 2019 at 8:55 amAnd they learn all that from their asshole parents! It sucks!
Paulette says
June 7, 2019 at 8:36 amDamn!! My brother was an adjuster and the stories he would tell about people…no wonder you’re an angel who swears.
Kat says
June 7, 2019 at 8:56 amYes, he and I could probably exchange war stories! LOL. And yes, I swear a lot more since I’ve had this job…
Rivergirl says
June 7, 2019 at 9:17 amAmen sister. The fact that you can people at all after dealing with the worst of us is a testament to your superior fortitude…. not to mention self restraint. Some of those twatwaffles need to come down a peg. And btw, my oh so smug doctor thought my grapefruit sized tumor was a pregnancy, so yeah. They can all bite me.
Kat says
June 7, 2019 at 10:51 amI’m so tired of doctors not listening to women when we know our own bodies so well!
Bj says
June 7, 2019 at 10:03 amI feel your pain. I’ve been in accounting and tax prep for 22 years. And I just love when clients tell me I’m wrong about, well, anything, because their friend Bubba at the bait shop told them they can deduct that. That’s always a fun conversation. Not! Truthfully, though, I do take great pleasure in showing them that Bubba is wrong and that $65,000 boat is NOT a deduction for your roofing business.
Kat says
June 7, 2019 at 10:52 amMan, we could really swap some stories. I get the same type of thing, only Bubba at the bait shop told them that something should be covered by insurance when it’s not and never has been!
Lille says
June 7, 2019 at 11:14 amDitto … That former coworker was a font of wisdom. He needs to write a coffee table book.
Kat says
June 7, 2019 at 12:01 pmWe used to joke about making a book of his sayings. LOL
Demolition Puppy says
June 7, 2019 at 12:15 pmI deal with this SO much, I work for a lawyer (I actually hide it most the time because it leads to weird conversations with people wanting ME to give them legal advice, despite me saying I’m not a lawyer, I just work for one, we don’t do that kind of law, etc. etc. etc.) . But I get people calling me ALL the time telling me they know the “rules” better than I do because… wait for it… they’ve been to jail! *blink blink* I also get many many parents calling about their adult children who are now in their 30’s and 40’s and their parents are STILL calling and dealing with their messes for them! Fortunately my boss is awesome and doesn’t mind it when I tell someone to knock themselves the fuck out when they’re being assholes.
Kat says
June 7, 2019 at 1:01 pmI wish I could tell someone to knock themselves the fuck out! LMAO! That’s awesome!